Internal transfer to offline account doesn't update balance

I’m not sure if I’m doing anything wrong, but I’m tracking my NS&I premium bonds balance as an offline account. When I transfer money into my premium bonds, I mark it as excluded/internal transfer to offline account. Under transfer details it says (from … £-100, To: premium bonds £+100). But that £100 isn’t added to the premium bonds account balance?

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Hi @togaaria, the general rule is whenever you mark a transaction as sent to an offline account, Nova will automatically update the balance of that account.

The exception is when you have MANUALLY updated the balance of that account. Any transfer that happened before the date you manually updated the account won’t change the offline account’s balance.

Any transfer made after a manual update will update the offline account’s balance.

Does that make sense?